Susan Yu – Lessons learned from agile robotic process automation programs

Robotic Process Automation (RPA) has the potential to provide massive benefits to business within a short period of time. We are talking in the order of weeks from specification to production. However not all processes are suitable for automation and not all RPA projects are quick.

During this session, you will learn:

  • different types of problem space
  • how to ensure a successful RPA project
  • lessons learned for BA
  • lessons learned for developers


Susan Yu – Senior Business Analyst, The Future of You

Susan Yu is the author of “The Future of You”, a blog dedicated to helping busy professionals to thrive through change. Susan is a thought leader in innovation and change in Australia. For the past 30 years, she has been a business analysis practice manager, transformation manager and technology consultant enabling innovation and change across large organisations such as Optus, IBM, ASX and Commonwealth Bank. An education social entrepreneur passionate about fostering creativity and innovation in after school programs market by founding National Institute of Chinese Education and co-founded STEAM Education Australia to promote holistic language, technology and mindfulness after school programs in Sydney. A well respected Chinese community leader, Susan is also the vice president of Australian Fujian Association and the honorary president of the Australian Chinese Health Association.